Refund Policy

Last updated: 18 July 2026

At PrimeOps, we want you to purchase with confidence. Because our products are delivered digitally, this Refund Policy explains when refunds may and may not be available.

1. Digital Products

All PrimeOps products are supplied electronically and are available for download immediately after purchase.

Due to the nature of digital products, purchases are generally non-refundable once the product has been downloaded or accessed.

Please read each product description carefully before completing your purchase.

2. Refund Eligibility

Refunds may be considered where:

  • You were supplied with the incorrect product.

  • The downloaded file is corrupted or cannot be accessed.

  • The product is materially different from its description.

  • A technical issue prevents you from accessing the product and we are unable to resolve the issue.

  • A refund is required under applicable South African law.

3. Technical Support

If you experience any technical issues accessing your purchase, please contact us before requesting a refund.

We will make every reasonable effort to resolve the issue by providing replacement files, updated download links, or technical assistance.

4. Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us within 14 days of your purchase. We will gladly refund the duplicate transaction.

5. Refund Process

If a refund is approved:

  • Refunds will be processed within 7 business days.

  • Refunds will be issued to the original payment method used for the purchase, where possible.

  • Processing times may vary depending on your bank or payment provider.

6. Results Disclaimer

PrimeOps products are designed to provide practical business knowledge, operational frameworks, templates and guidance to help improve business operations.

Every business is different, and results will vary depending on factors such as implementation, leadership, market conditions and organisational circumstances.

Accordingly, PrimeOps does not guarantee any specific operational, financial or commercial outcomes arising from the use of its products.

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7. Consumer Rights

Nothing in this Refund Policy limits or excludes any rights you may have under the Consumer Protection Act, 2008 (Act No. 68 of 2008) or any other applicable South African legislation.

8. Contact Us

PrimeOps

Email: support@primeops.co.za

Website: www.primeops.co.za